The Way We Were

As we approach the end of the year, for many it is a time of reflection.  We look back not only on this year, but on the end of years in times past.  We visit our memories; some pleasant, others not so much.

When times are difficult we tend to recall the ‘glory years’ when everything came easily, almost effortlessly, though we know that was not the case.  We find ourselves longing for the good ole’ days and melancholy starts to wash over us. 

When this happens we begin to get experience the paralysis of inaction and indecision.  We wonder how we can roll back the clock to see how good the emotions of success made us feel.  We stop leading and start reminiscing.

And if we have had a successful year, there is a natural tendency to be somewhat smug.  We have new experiences on which we can rest our laurels. We stop leading while we accept the accolades.

Both of these responses are normal under the circumstances.  But as a leader you have no time for these indulgences.  Your job must always be forward looking.  There are no such things as ‘future memories’.  You are in the ‘memories building’ business and it is one that has no end; it has only infinite possibilities.

This season, be certain to recall…reflect…rest…and rejoice.

But remember tomorrow is only a day away and others are counting on you to do your job so that they can do theirs.  It may not be fair but it is the reality.

My very best regards for health and success in the New Year!  I will talk with you again in January.

Let's call a spade a shovel.

The headline said that we are in a ‘post-truth’ era.  Not quite sure what the heck that is.

Then a story appeared on the news that reported on a ‘false news’ posting that appeared on Facebook.

Is it just me or has the whole world gone nuts.  In my Webster’s both ‘post-truth’ and ‘false news’ appear as definitions for the same word…LIES!

I mean, how hard is it to understand?  Frankly it is a binary proposition.  If it is not truth…it is a lie.  There are no fifty shades of gray here.

Have we really devolved so far that we are now sugar coating lies so, like medicine, we can swallow them more easily?  It used to be that only accounts receivable was required to put up with this nonsense.  You remember ‘…the cheque is in the mail…’ or ‘…I didn’t get an invoice…’  Kids told teachers that the dog ate their homework.

As the leader, you know how imperative it is that you conduct yourself with integrity.  If your word cannot be trusted then there are no absolutes.  You are simply presiding over controlled chaos. I strongly doubt that your employees want a new division of HR called ‘Fact Checkers’ to know which of your strategic plans are real and which are intended to waste your time.

Take the high road.  Be honest, be consistent and be accountable.  Don’t accept as a ‘fait accompli’ this notion of post-truth.  Ensure that your team, your division, your company stands for something worth defending. 

I am reminded again of an oft-repeated quote:

‘…Reputation is what others think of you; character is what you are…’

Push back against the trend before it becomes the norm. 

Solomon's choice.

I have written frequently about the need for leaders to exhibit character even at the expense of skills.  That said, one cannot lead effectively when they are devoid of competencies.  This begs the question as to what skills are the most important, not only for a leader, but for the leader’s aspiring leaders.

Clearly the answer will vary depending upon the specific responsibilities of the role; the nature of the products or services you provide; or the type of people who report to the leader.  But I would submit to you that there is one skill, one quality, one competence that not only overrides the others but also is transferable to any position.  That quality is wisdom.

It is no coincidence that the Biblical King Solomon, when asked what gift he wanted, asked for wisdom above wealth, fame or even good health.

Wisdom is commonly recognized as a combination of knowledge and experience.  But a wise person can be identified well before the accumulation of either.  Telltale signs include the following:

·        A willingness to say ‘…I don’t know…but I want to learn…’

·        Someone who listens more than they talk.

·        Someone who shares the moment of success.

·        The person who pulls others up alongside, not down to their level.

·        The ability to have an open mind, but grounded opinions.

·        One who is not swayed by the flavor of the day.

Clearly there are other indicators of wisdom even when that wisdom is young.  As the leader you want to identify and then nurture these future leaders.  Engage them and challenge them to grow into their potential.  As your behavior models  and guides them, your whole organization will benefit.

Wisdom does not imply infallibility.  We all make mistakes or fail from time to  time.  The wise mitigate the consequences because they made a considered decision to begin with and they don’t ride a mistake to its’ logical conclusion in the misguided hope of a miraculous recovery.

As you build your team of leaders, look for character first.  But then seek wisdom. You should not be surprised to see the latter as a function of the former.  

At the risk of repeating myself...

The foundation of authentic leadership is built on certain qualities which are independent of the role to which you have arrived.  These are issues of character more than competence and they are transferable from job to job, company to company, or industry to industry.  They give credibility to everything else about you, your strategies and your performance.  And while none of us is perfect, authentic leaders strive daily to meet the highest definition of these attributes.

Without an order of priority, for there is none, these pillars are:

1.   Truth

2.   Accountability

3.   Ethical conduct

4.   Moral conduct

5.   Legal Conduct

Increasingly these qualities seem to be under attack.  And if not attack, then most certainly they are being eroded. It is not external forces which are bringing about this demise.  Rather it is the internal nature of those in positions of leadership who no longer recognize the importance of maintaining a character above reproach; they no longer subscribe to the foundational qualities that others admire and respect.  

Today, too many leaders have loosed the chains of responsibility and have become accountable only to themselves.  In so doing, they put all of us in jeopardy. 

When truth becomes abstract, it ceases to be truth.  When morals, and ethics and even the law become subjective or situational, standards cease to exist.  When leaders are excused for their bad behaviour rather than being held accountable for it, how do we fairly hold others to account?

In the past decade, personal economic malaise has prompted some to question what is moral; what is ethical; what is legal; what is truth?  It is as if our economic well-being should define that which, in reality, is unalterable. Morals, ethics, laws and truth may sometimes be considered difficult.  But they must not be left at the side of the road as baggage too heavy to carry.

Over 250 years ago, Edmund Burke stated “…the only thing necessary for the triumph of evil is for good people to do nothing…”  We are in times that require good people to demand better from our leaders, whether they are economic or political; educators or religious.  We don’t lack the right perspective; we lack commitment to speak out these opinions. 

As a leader, you are in a particular position to positively influence others simply by the reflection of your character.  Your willingness to be held accountable, and to hold others accountable, raises the bar within your sphere of influence.

We need more leaders to act like leaders.  And we need it NOW! We need leaders who are willing to ‘call out’ others who are not maintaining the standards.  We need leaders who recognize that leadership is a privilege, not a birthright, and that it comes with responsibilities towards a greater good.

I encourage all leaders to stand up…to stand out…and demand from both themselves and other leaders that their example be one of dignity of character.  Model it to your sphere of influence.  RAISE THE BAR for everyone.  Only good can come of it.

Step Back from the Edge

I woke up this morning and saw the sun rise as it did yesterday, and for millennia of days before that.  There were no reports of hell having frozen over.  No flying pigs have been reported.  At least in my area of the world, the sky remains firmly above my head.

Fundamentally there have been no changes to my life.  It is, as they say, business as usual.  Oh, except for the fact that the US did the unexpected – to some, the unthinkable – they elected Donald Trump as their next President.

Several months ago I posted a blog entitled “Lessons from the Donald” (http://leadersthatinspire.blogspot.ca/2016/03/lessons-from-donald.html)

Things are seldom as bad as they look, nor as rosy as expected.  As the leader, your main responsibility now is to keep your team focused on the present.  No one can state with certainty how the next four years will unfold because Trump steadfastly stuck to a platform essentially devoid of policy specifics.

 If things are working well for you, stay the course.  If results are less than planned, the election outcome does not change your responsibility to respond to the competitive environment and plan accordingly.  You cannot use the election as either crutch or an incentive.  It is one moment in time.  Don’t lose perspective.

I did not have a vote.  Therefore I have nothing to celebrate or mourn.  I have only something else to consider in making my plans.

Your leadership role is unchanged.  Deal with the facts, not the emotions of events.  Be the calm in the midst of the storm.  Those who look to you for leadership are perhaps more in need of it today than last week.  Rise above the noise; maintain clarity of mind; pursue the passions that have motivated you in the past.  Deal with the imperfect just as you always have.  

At the end of the day, the moon will again take its place in the heavens to be followed by sun in the morning.  T’was always thus.

The Face in the Mirror

The Face in the Mirror When we look in the mirror we see what others cannot.  We see the flaws; we see shortcomings; we see the mistakes; we see the fear; we see the doubts.  The mask prevents others from seeing through…from seeing truth. I have often heard people say ‘…I’m really not ready for this promotion…’ or ‘…what were they thinking to give me this job…’ Their concern is that ‘they’ see only the mask.  ‘They’ must not see what is actually going on inside.  ‘They’ are making a mistake because ‘they’ lack all the facts. Spoiler Alert!  They are not nearly as foolish as you think.  The mask may indeed hide some flaws.  It does for everyone. But it also hides from your view some of the talents and skills that others see in you.  The quiet confidence; the supportive nature; the strength others draw from your character. All of these things, and more, are often hidden from our own view because we cannot see past our flaws. Our doubts obscure or cloud a full view of our competencies. We focus on what we cannot do rather than what we can do. If you have been tapped on the shoulder for promotion, fear not.  Those in positions of responsibility know that no one enters a new role as a fully finished product.  But they see the potential and they are committed to your success. So embrace with confidence the opportunity that awaits. Be filled with the knowledge that they have seen through the mask and like what they see.

S-A; for some a blessing; for others a curse.

Regular readers will know that I am biased towards character over competence when it comes to essential leadership qualities.   I speak frequently of accountability, integrity and passion as leading traits of those who inspire others to the accomplishment of mutual goals and objectives.

Fundamental to these leadership qualities is an often overlooked and poorly understood art.  And it is something which can be either a blessing or a curse.  I speak of self-awareness.

The best explanation of self-awareness that I could find expressed it this way.

Self-Awareness is having a clear perception of your personality, including strengths, weaknesses, thoughts, beliefs, motivation, and emotions. Self- Awareness allows you to understand other people, how they perceive you, your attitude and your responses to them in the moment.  

The reason that the best leaders rate highly on this trait is because they are confident enough to go through the self-examination process and admit weaknesses.  They are then willing to work on improving these areas.  As a result, they continue to improve their overall leadership quotient and they enter a phase of continuing improvement.  The more they are willing to change and improve, the better they become.  The better they become, the more confident that they are in looking deeper. Thus they are blessed by their efforts.

Poor leaders go through the process and then deny their weaknesses. These leaders typically respond in one of several ways.

Some simply bully.  Rather than accept a need to change, they forcefully impose themselves on others.  As is true with most bullies, they are masking weaknesses and vulnerabilities.

Some will get defensive.  Objective feedback that is critical of the leader provokes an agitated and angry response.  The walls go up rather than down.  It becomes a case of self-preservation at all costs.

Some will become controlling…or more controlling.  By focusing on the details and micro managing, it is easier to ignore the elephant in the room. 

Some become passive-aggressive.  These people abhor confrontation and so they will say or do whatever it takes to side step the issue.  They hope that by offering tacit agreement to an issue that it can be subsequently ignored and forgotten.

Others will become grandiose.  By embellishing the situation they feel that they can overwhelm the character trait(s) that needs attention.  They try to become bigger thus making the issue at hand smaller.  We know this as the ‘emperor’s clothes’ response.

Finally, they deny or make excuses.  By pointing fingers, playing the ‘blame game’ or trying to humiliate others, these people will do whatever they can so as to not face the truth.

Any of these responses demonstrate the curse of self-awareness.  If you are unwilling to address that which requires a remedy, the disease just continues to eat away.  There cannot be a cure until and unless there is treatment of the symptoms.

Do you have the courage to proactively practice and positively respond to the issues that self-awareness will expose? No one knows you better than yourself.  You can be your most accurate critic and your best encourager.  But there are consequences.  

The best leaders welcome the challenge and endorse the process!

A blessing or a curse?  It really just boils down to your response.