Thursday, 14 April 2016

Hold your nose!

I am an unapologetic capitalist.  Capitalism in a democracy works, in a perfect world.  And short of a benevolent dictator, it is likely the best we can expect. To that end I subscribe to wealth creation as a viable motivator.

I have no opposition to inventive, creative, risky and unique initiatives.  To be certain, these are the types of activities that propel us...usually forward but sometimes not.  I applaud those who are willing to fail in the attempts to succeed.

What I despise are those who use other peoples capital - be it financial, emotional or time -in vainglorious efforts because these people care not about the consequences.  And there are always consequences.  Sadly, the net seldom catches all the innocents who fall while perpetrators somehow push the eject button and parachute to safety before the crash.

Just this week Goldman Sacks agreed to a penalty in excess of  $5 billion US for trading activities in the period of 2005-2007.  Further costs will increase their payout to over $6 billion.  In so doing they join a celebrated list of offenders that include J.P. Morgan Chase ($13 billion); Bank of America ($16 billion); Citibank ($7 billion) and Morgan Stanley ($3.2 billion).  Their collective activities provided significant fuel for the fire that continues to smolder in the world economy.

Yet despite these record payouts, NOT ONE SINGLE PERSON WAS HELD ACCOUNTABLE and none face any prosecution.  None have repaid obscene bonuses earned from these despicable actions. They all pushed the eject button in time.

As a partial consequence, for almost a decade we have been mired in a period of global  economic stagnation. Politicians, bureaucrats and economists have not been able to find the formula to remedy matters.  And now we have the Panama Papers which outline the economy of the super-rich and offer insights to their tax avoidance activities.  Some estimates suggest that the amount of money hidden away in these 'off-shore' tax havens may reach as high as $37 trillion.  That is an unfathomable amount.  Here it is expressed in numerical fashion.

$37,000,000,000,000.00 


Even if this figure is high by some multiple (it could just as easily be low because the law firm exposed by the papers is only the fourth largest provider of these tax havens), it is an obscene amount. For purposes of context consider that the global Gross Domestic Product is estimated to be about $75 trillion.  So the money hidden may represent half of global GDP.

Keep in mind two important facts about this amount.  The first is that this is the amount that is HIDDEN.  It does not include the amounts that the account holders publicly declare. These are individuals whose wealth exceeds the requirements of any person over several lifetimes. Regardless, they are fully capable of paying taxes without impinging on their ability to maintain their lifestyles. The other account holders are crooks.

Secondly, these funds are not working towards global economic activity, apart from the lawyers and bankers who administrate these funds.  Were it otherwise we would see their contributions and they would be more likely subject to proper tax consideration. The reality is that these funds are in excess of the needs of the account holders and thus can afford to sit in relative dormancy.

It is impossible to determine what impact the tax on these funds would have on health, education or infrastructure spending.  Suffice to say that it would be significant...

My takeaway from these two issues?

Our problem is not one of wealth creation so much as it is a problem of wealth distribution.  For every public figure like Bill Gates or Warren Buffet who are openly declaring their wealth and treating it as a public asset, there are tens or hundreds of thousands who refuse to acknowledge their responsibility to return to society that which is due.

In some perverted way they feel entitled to the funds in their possession while ignoring the fact that their wealth has simply been the accumulated transfer of the 'wealth' from millions - perhaps billions - of every day citizens. We are those who have transferred money from our pockets to the pockets of these super rich simply through the purchase of some every day staple of life, be it bread, rice, fuel or some other necessity that flows upward to those who own the conglomerates.

Trickle down economics is just a fantasy.  The super rich do not spend more because they have more. They simply accumulate  more. The truth is that economies grow when the least of us is able to make purchases because these funds naturally flow upward.

Consider, when a car company invests in a new plant that creates 1000 new jobs, economists suggest that the actual impact is the creation of an additional 5000-6000 jobs.  There is a 'multiplier' effect due to all the other products and services that are needed to support the new plant.

What then if only half of that $37 trillion was repatriated in the form of tax and used to assist the least of those in society; we would be injecting as much as 20%  more into the global GDP.   The multiplier effect would drive that impact in a staggering way.  And the primary beneficiaries would be the super wealthy because they already own the majority positions in the companies which grow or manufacture the goods that will be purchased.

We have enough wealth, just as we have enough food and water,  It is a matter of fairness and distribution.

Our leadership at both a political level and at a corporate level continue to fail us.  They have led us into recession because of greed, plain and simple.  Truthfully it is an oxymoron to call them leaders.  In reality they are self-serving bullies...in expensive suits.

And here is the real catch-22.  Other CEO's should be publicly condemning the actions of these Wall Street cheaters.  But to do so means disrupting the 'old boys club', potentially making it more difficult to access funds when they are needed for mergers, acquisitions or other purposes.

Politicians are wary to upset the off-shore apple cart because these account holders are also the largest contributors to their election campaigns.  Remember too that it was the politicians who established the governance that allows these tax avoidance schemes to exist in the first place and revelations suggest that many of them are profiting from the schemes themselves.

As an authentic leader it is not enough to be ``legal``.  You must also pass the ethical and moral smell test.

And these all stink!


Friday, 11 March 2016

Are you missing the Ms?

Do you recognize any of these Company names?  They are all members of the Fortune 500 and all have female CEO's.   In Canada, we have equally talented female CEO's:Heather Reisman at Chapters-Indigo; Linda Hazenfratz at Linamar; Karen Sheriff at BellAliant among many others.

Can you then explain to me again why you don't think that women are fit for executive positions?  Or for any position of responsibility in your business...

The fact of the matter is this.  There is no level of responsibility that cannot be done equally as well by a woman as by a man.  And with the greater emphasis being placed on emotional intelligence today, it is clear that women should have an advantage over men when being considered for positions of leadership.

None of this should come as a surprise.   By 2017, more graduating doctors will be women.  The same is true for lawyers.  Over 40% of MBA graduates at the leading schools are women.  Interestingly, women are graduating more MBA's in the influential categories of marketing, communications, accounting and management; the fields that more typically stream to executive roles.

Overall performance on gender equality in the boardroom is an international embarrassment.  We can blame the old boys network for that.  However there is no excuse to perpetuate the myth.  Not only is it demeaning and degrading to over half the population, it just makes bad - no, horrible - business sense to deny yourself access to over half of the eligible candidates for important roles in your company.

Ignore the truth at your peril.  As in every circumstance, the best will be chosen early.

Friday, 4 March 2016

Lessons from The Donald.

US politics are being shaken to its core.  The establishment is losing its control over the process as Donald Trump runs disruptively against traditional thinking in the Republican party.  His success, to date, is scaring mainstream voters across the US and indeed, around the world.  But it is foolish to think that he cannot win the nomination and perhaps even the Presidency.

That said, polls suggest that it is really a vocal and disenfranchised group that provides provides the basis for his strong showing.  This group is fed up with the status quo and they are looking for a leader to offer an alternative.  In Trump they have found a voice.

We can learn some important lessons from this scenario that have direct application in our business environment.  Here are a few for your consideration.


  1.  People look for leadership.  Every survey that I have read over the past 10 years shows a substantial level of disengagement in the workplace.  Some statistics put the figure as high as 60%.  During the early part of the economic crisis the number of management personnel reporting dissatisfaction reached levels in the 40-50%.  As the leader you must fulfill your responsibility to actually LEAD.  If you do not, then the people will find someone else to follow.  It is human nature.
  2. Control the narrative or you will be controlled by it.  Trump has said very little of substance but he has controlled the narrative.  People are no longer listening to the policies of his competitors because they have been relegated to a defensive position.  It has ceased to be a case of which candidate is the best.  By controlling the narrative Trump has positioned himself as the lessor of the evils.  He seldom runs on the basis of his experience or expertise but rather he compares himself to the competition with the attitude that implies '...I have my faults but I am better than them...'.  Your leadership position requires you to establish the priorities and the strategies.  When you don't - when you lose the narrative - someone else will fill the void...and likely not according to your agenda.
  3. Might does not make right!   For the most part, Trump has acted like a school yard bully.  He wants to build walls and keep out the undesirables.  He belittles others; speaks condescendingly, he has a clear superiority attitude about him.  While this bravado appeals to some within the Republican party, it clearly does not resonate with the majority of the total population.  In contrast, authentic leaders have self confidence that is a reflection of the esteem that others have for them.  It does not come at the expense of others.  In your work place you must lead on the basis of your authenticity; your integrity and your competence.  There is nothing about bullying, threatening, cajoling or coercing that has anything to do with leadership.  
  4. Organizations are organic and must change or die.  This is something most western governments, including the US and Canada, are not recognizing. Perhaps the single most important lesson we are learning from Trump is that the political status quo is simply not working.  A populace that is better educated and better connected is legitimately expecting more from government.  The middle class especially is a group forged by the fire of the economic malaise of the past decade.  It has grown tired of the lies and self serving interests of many politicians and their backers.  But these politicians continue to resist change.  In your leadership position you know that change is inevitable and it is usually a positive sign.  Your adaptability is critical in keeping pace with changes in technology; employee participation; and customer expectations.  Leaders change or are left behind and the message I hear coming from Trump supporters is just that.  The truly unfortunate thing is that Trump is the only one giving voice to this matter.  Others are simply defending the indefensible.
Trump is not leading.  He is simply providing an alternative.  Likewise, if you do not lead with authenticity others will find an alternative. 

Employees will find alternative employment or an alternative leader.  Customers will find alternative sources.  Suppliers will find alternative markets.

I doubt that Trump appreciates or cares about the lessons he is imparting.  Win or lose, he will still have a soft landing.  The same cannot be said for your failure to lead.  

Remember...reputation is what others think of you; character is what you really are...

Choose character! Lead well.



Friday, 12 February 2016

Survival Guide

As I have noted here, several times, we are uncharted territory.  So I thought that this primer might serve as a helpful reminder of how to cope until things improve.  Feel free to add to the list, and send along your thoughts for all the share.


  1. Hire people who will work for minimum wage.  After all, in these times no one expects superior service, value for money, or a pleasant disposition from the people who represent you.  Why pay more when it does not really matter?
  2. Hold off on any investments that will make people more productive.  Keep old computers, cell phones and internal systems.  No one is spending money these days so it would be a waste of resources to make it easy to deal with you.
  3. Refrain from using any social media.  Facebook is a fad; the internet is insecure; and all the other options are only being used by kids in high school...and that is not your target market.  Until they come up with something better than a fax machine, trust word of mouth to promote your business.
  4. Lower your prices.  Being the cheapest has always been a tried and true marketing approach. Look at Apple.  Their cell phones and computers cost way more than competitors and where has that got them?
  5. When you sell at a lower cost you can justify lowering your quality too.  So see how you can cut corners.  Should people not get what they pay for.
  6. Rule by fear; its a proven motivational approach.  And it will ensure that no one troubles you with recommendations for improvements that you will ignore anyway.
  7. Resist external advice.  What the hell does anybody else know about how to run a business. Besides, most of that advice will cost you something and why pay for another opinion.  You already have lots of opinions of your own!
  8. Wait it out.  Things will eventually return to normal.  The last decade or so has simply been an aberration (look it up).  Then let the good times roll again.
  9. If things really get tough, the government will know what to do.  You can count on a bail out because they are simply flush with cash and they are in the rescue business.
  10. When all else fails, cheat.  You have a second lifetime to rebuild your reputation.
So there you have it.  This is by no means a comprehensive list but it will give that jump start you have been looking for.  Oh, I forgot, you already knew all these things.  You are just glad to have to have someone else confirm it for you...

Friday, 5 February 2016

Fool's Gold.

It is perhaps an understatement to suggest that we are in difficult or uncertain economic times.  We are forging a new normal and events around the world impact us in ways that they never did before. 

To be certain, we have experienced crises before.  Oil has had dramatic changes several times in the past.  Recessions or depressions have come and gone. The impact of a new rising economy such as that in China has happened before. Central banks have intervened at various points in history. But what has not occurred is the perfect storm of all these things happening at once.  Economists, politicians, financial analysts and business leaders are all grappling to determine the impact in their regions, countries or companies.

What is the reality?  Lily Tomlin, in her brilliant one woman performance "In search of intelligent life in the universe" posed this question to her character.  She opined that reality was '...nothing more than a collective hunch...'  She may have been on to something!

As a leader, how are you to respond?  I submit that these are times when common sense must prevail.  There is no value in assuming that somehow your company can swim against the current and be unscathed by current events.  While that may be true in hindsight, setting goals and objectives that are unachievable is both foolish and disheartening for your employees. 

They read; they listen; they know the problems that we are facing.  If your strategy is one which ignores reality, then a bunker mentality is going to set in.  And when you call  'charge', not many will be willing to leave the fold in search of fools gold.

We are running a marathon right now and we need to prepare and respond accordingly. It might be true that you miss an opportunity in the short term, but if that presents a serious issue, then you have bigger problems that you need to address!

Pollyanna was a fictitious character.  But your responsibilities are real.  For the benefit of all, plan accordingly.

Monday, 4 January 2016

I'm just saying...

Recently I was listening to an analyst discuss the conduct of one of the companies that he was following.  The company had been in the news for the wrong reasons and the stock was being punished by the market...but not as much as had been expected.

The analyst, who noted that he was also a stockholder in the company, opined that the conduct of the company was unethical but then quickly added "...at least it was not illegal..."

WOW!  How's that for rationalization?

How does one determine that the law trumps ethics.  Aren't ethics really 'laws' that are simply not codified in the criminal code?  Most professions in Canada, indeed around the world, have a Code of Ethics to which their members are held.  A breech of this code often carries far more serious consequences than those provided under the laws of the land because it can lead to the expulsion from the profession. 

Where the law may have imposed a fine or even a jail sentence, losing one's profession means starting all over again, but with the stigma of prior misconduct attached to it.  I submit that the latter has a more far-reaching impact than the former.

And what of the employees of this company. How would you like to be introduced as a member of an unethical company.  I may be splitting hairs but an illegal act can be redeemed by contrition and better corporate governance. The offence may have been a one time act and not typical or representative of the company's normal business practices.

A lack of ethics though generally indicates a systemic situation that has likely permeated the organization over time.  Frequently starting small but then infecting the whole of the company, the matter requires far more remedial intervention than a `mea culpa` and pledge to behave better.  To change the ethics likely requires a change in leadership and a re-orientation throughout the company as to what constitutes acceptable behavior. This realignment takes time because it requires repetition in order from it to become habit.

The recent example of Volkswagen speaks to this issue. The fact that engineers thought that it would be acceptable to tamper with emission results stemmed from a failure of ethics in the first place.  It was this cultural malaise that led to the crime being committed, not vice versa.

As the leader, you have a duty of care to set the bar as high as possible.  Your example is the standard that others will see as acceptable in your company.  Have you set it high and are you communicating this expectation to others.  This must be a case of '...do as I say...and do as I do...'

The public has choices with regards to whom they will support.  Increasingly they shun those who put financial results ahead of ethics.  Work hard to ensure that your company is among those whose ethics make the news for all the right reasons.

Friday, 18 December 2015

A brief 'tip of the hat'.

The Baby Boom generation is gradually giving up the reins of leadership.  Today in the USA about 10,000 people will turn age 65.  As this is the historical age for retirement it is fair to assume that a significant percentage of these people are leaving positions of responsibility.  This phenomenon began about 5 years ago.  And it will continue unabated for the next 15 years!  Full disclosure; I am a Baby Boomer FIFO (first in, first out)

If you are a return reader of my blogs you will know that I am somewhat critical of the level of leadership sophistication that exists in most organizations.  By extension it is fair to say that I am critical of my generational peers.

Today I want to give a brief respite to the criticisms in favour of a brief explanation.

When boomers entered the workforce, most of our supervisors, and virtually all of our managers and executives had two important experiences in common.  The first was that most had lived through the Great Depression. And secondly, all had survived the Second World War.  These two seminal events in our collective history forged rather hardened personalities.

On the one hand these men (yes, men) were glad to have a job, any job.  They had seen millions who were not so fortunate lining up at soup kitchens or travelling the trains looking for any employment that could feed them.  And on the other hand they were happy to be alive.  Everyone of them would have been touched by the loss of a friend or relative during WWII.  These events shaped their 'world view' and created demons that few of us have to deal with.

In the post war workplace jobs became as plentiful as apples on trees.  Those filling positions of leadership often lacked education and perspective. So they did their best, managing by seat of their pants and deploying the techniques that they had learned; street smarts and a 'commander-in-chief' model. (Both of the presidents of my first two employers were high school graduates.) 

Under the circumstances, who can blame them?  Yet these were the role models for the Baby Boomer generation.  The formal study of leadership only took hold in the 70's and most of that was looking at how leadership differed from managing.  It really did not provide clues to teach effective, authentic leadership. Even most MBA programs still deploy a 'case study' approach that focuses on processes and strategies while giving only passing thought to the subject of leadership.

Fast forward to 2015.  We have a mobile, well educated collection of potential employees.  They are 'connected' and socially aware with different priorities such as care for the planet. We have an explosion of knowledge and live, quite literally, in a global village.  It is little wonder that the old leadership models don't work. They were fashioned from a bygone era...and they really were barely suitable even then.

Leadership today demands a level of authenticity and transparency that Boomer's bosses could not conceive.  Damaged as they were they from their experiences, being macho and hard-assed were more common character traits.

Today I give thanks to the many bosses that I had in my career.  Most gave it their best.  It is just that their best was not all that good.

What I will not excuse is the void in leadership today.  I can forgive the uninformed and ill equipped of yesteryear.  But we know better now and rightly expect more from those running the show who steadfastly refuse to change.  It is these dinosaurs that need to escorted to the door, age 65 or not!

I'm done talking...