For too long selecting a leader was essentially ‘who’s
next in line’. The attitude was that if
you were good at doing your job you should be good at leading others in the
same department or division. Unsurprisingly,
this rather cavalier method often led to disastrous results.
In my opinion the search for leaders and, by
extension, for team members should follow the “Principle of Three C’s”. These C’s are listed in order of importance.
C1
is character.
A leader must be one whose moral, ethical and legal ‘compass’
is properly aligned to integrity. After
all, this individual sets the standards and expectations for everyone in their
scope of supervision. And depending upon
the level of responsibility associated with the role, this person may also be
demonstrating those standards internally to others outside their direct scope
and externally to clients and suppliers. Someone lacking character will not
attract others who have it. Furthermore someone
lacking character will not be supported by those whom they expect to
influence. In short, an absence of
character will directly lead to failure, sooner than later!
C2
is chemistry.
Leaders seldom accomplish something by
themselves. Rather they rely on the collective
efforts of all the team members. If there
are members whose attitudes and behavior are disruptive to the overall
chemistry of the team, it will be a constant uphill battle to accomplish the
goals set out. I’m not suggesting a team of clones, but there must be a
collective understanding that every member is there to contribute to the
overall good by maximizing their own contributions. Think of it like a rowing crew of 8. When everyone is pulling in the same
direction the boat literally flies across the surface of the water. But when one oar is disengaged, the boat
struggles to stay on course. Success is
a function of the sum of the efforts and chemistry – the shared belief in the values
and the objective- makes this possible.
C3
is competence.
Many believe that this should be the most
important. I believe that an absence of
C1 and/or C2 demonstrates a lack of competence to begin with. If we assert that
an ability to ‘do’ leads naturally to an ability to ‘lead’ then we have a
fundamental misunderstanding of leadership.
Clearly some functions need at least some measure of competency. No one leads a team of lawyers without knowledge
of the law. Nor does one lead a team of
medical professionals without a foundation of health care. But does a hospital need a doctor to lead, or
someone with a broad understanding of the delivery of health services. I submit that it is the latter.
Whether selecting a leader or building a team, these
principles should be your ‘North Star’ in guiding you to the best candidates.
Remember this truth... ‘Reputation is what others
think of you, character is who you really are…’
Starting there sets you on a solid foundation for
success!
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